Shipping

Excel Water Technologies intends to process and ship most orders within 48 hours. We do not guarantee this time frame, however every effort is made to respect it. Any product which is temporarily out of stock will be shipped as soon as stock becomes available.

Shipping charges are automatically calculated and shown on your order form at check-out.

Ground shipping charges are included in the price of qualified items, for delivery to the continental USA only. Qualified items are identified on product information pages with a "free shipping" icon.

Regular delivery within North America typically runs 3 to 5 business days.

Customer assumes responsibility for any duties, brokerage charges and taxes which may be levied on imported products. North American shipments are typically duty-free.

Return Policy

For a period of 30 days from the date of purchase, Excel Water Technologies will accept returns of merchandise and consider refunds according to the following conditions:

1) Unused systems with filters in original, unopened packaging - we will refund the purchase price less a 15% restocking charge upon receipt of merchandise.
No returns accepted on international orders.

2) Defective products - we will refund the full purchase price upon receipt and inspection of merchandise.
NOTE 1: Shipping and handling charges are non-refundable.
NOTE 2: Duties related to international orders are the responsibility of the customer.

Return Procedures:

1) Obtain a Return Merchandise Authorization (RMA) number by emailing us at sales@excelwater.com or by faxing our customer service department.

2) Pack your product well and mark the RMA number clearly on the outside of the box. We cannot accept any returns without the RMA number on the outside of the box. Please be sure system has been drained of water, and wrap in plastic bags before boxing.

3) Detailed instructions and address of our warehouse will be given to you by customer service along with the RMA number.

Warranty

Excel Water Technologies Inc. warrants all new products manufactured and/or marketed by Excel Water Technologies Inc. to be free from defects in material and workmanship under normal usage and service from the date of purchase as follows:

This warranty Agreement excludes all products or component parts that, in the opinion of Excel Water Technologies Inc. have been subjected to negligent use, misuse, alteration or accident, or that have been repaired with component parts other than those manufactured by and /or obtained from Excel Water Technologies Inc.

Excel Water Technologies Inc. does not warrant any claims made by, or, any component parts supplied by, other manufactures who provide separate claims/warranties for their merchandise. Excel Water Technologies Inc. retains the option of referring the buyer to contact suppliers directly for warranty claims, service, and replacement of defective materials and components parts.

This Warranty Agreement shall not be interpreted to render Excel Water Technologies Inc. liable far any injuries or damages of any kind, direct, consequential, or contingent, to persons or property. This Warranty Agreement does not extend to secondary losses caused by delays, to include loss of prospective profits. Excel Water Technologies Inc. shall not be held liable for any recovery greater than the cost of the repair of the defects in workmanship.

Excel Water Technologies Inc. shall not be held responsible by Representative or potential buyers for failure to any of the obligations of this Warranty Agreement if such failures are the result of circumstances of Forces Majeures, such as, but not limited to, floods, earthquakes, transportation strikes, labor disputes with outside suppliers, or any other conditions beyond the control of Excel Water Technologies Inc.

Sellers obligation under this warranty is limited to and shall be fully discharged by repairing or replacing any defective part FOB its works. Excel Water Technologies Inc. shall not be held liable for repair or alterations made without Excel Water Technologies Inc. prior written approval; for pumps or filtering, to becoming plugged by suspended matter, precipitates, or biological growth; or for failure when not properly maintained. Excel Water Technologies Inc. shall not be held liable for damages or delay caused by defective material, Product return to Excel Water Technologies Inc. for warranty examination must be shipped freight prepaid.

THERE ARE NO WARRANTIES ESTABLISHED, EXPRESSED, or IMPLIED, OR STATUTORY, INCLUDING THE WARRANTY OF MERCHANTABILITY, EXCEPT THOSE SET FORTH ABOVE. This warranty gives you specific legal rights and you may have other rights that may vary from jurisdiction to jurisdiction.

Purchaser has full responsibility for obtaining any licenses, permits and inspections required to installations and us of the goods herein described.

Excel Water Technologies Inc. reserves the right: to make design and product changes, improve design or change specifications at any time without any contingent obligations to prospective buyers, or owners of products previous sold.

Any disagreements and obligations based upon purchases of Excel Water Technologies Inc. products and thereby imposed on Excel Water Technologies Inc. and purchaser shall be governed by and construed according to the laws of the state of Delaware.

Excel Water Technologies Inc. cannot and will not be held libel for any sickness or illness due to the consumption of drinking water from any water purification system supplied by Excel Water Technologies Inc.

Since we at Excel Water Technologies Inc. do not have any control over the Quality, Cleanliness or Contaminants that are present in the water entering into any of the Excel Water Technologies Inc. Systems, We claim only CLEANER AND SAFER, not CLEAN AND SAFE, Water.

Privacy Statement

Personal information:
At Excel Water Technologies Inc. we try to give you as much control as possible over your personal data. In most cases, you can visit the Excel Water Technologies Inc. web site without telling us who you are or revealing any information about yourself. However, at certain times we may need information from you, such as your name and address. It is your choice to give us personal information via the Internet that we or our distributors may need to correspond with you, provide you with product information or process an order. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes. We do keep track of the web sites from which people visit us. We analyze this data for trends and statistics, and then we discard it.

Information security and quality:
To the best of our ability, we protect the integrity of your personal information. We use appropriate procedures to keep accurate, current, and complete information. We will respond in good faith to any request to correct inaccurate personal information.

Hyper-link relationships:
This web site may contain links to other sites not maintained by Excel Water Technologies Inc. We are not responsible for the privacy practices or the content of such Web sites.

Cookies:
There exists a technology called "cookies" which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. Some Excel Water Technologies Inc. web pages use cookies so that we can better serve you when you return to our site. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

Legal restrictions and terms and conditions for use of the web site
General Notice:
Excel Water Technologies Inc. strives to ensure that the information contained in this web site is accurate and reliable. However, Excel Water Technologies Inc. and the World Wide Web (or Web Site Host) are not infallible and errors may sometimes occur. Therefore, to the fullest extent permissible pursuant to applicable law, Excel Water Technologies Inc. disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this web site, including without limitation the merchantability or fitness for any particular purpose. Excel Water Technologies Inc. will not be liable or responsible for any damages or injuries caused by use of this web site (such as viruses, omissions or misstatements). Excel Water Technologies Inc. may from time to time revise the information, services and the resources contained in this web site and reserves the right to make such changes without any obligation to notify past, current or prospective visitors. In no event shall Excel Water Technologies Inc. be liable for any indirect, special, incidental, or consequential damages arising out of any use of the information contained herein.